Terms & Conditions

Payment

I accept all major forms of payment. Studio visits are always fun too because then you might end up with odd bits, B-grades, and little freebies depending on what you’re looking for.

Order Confirmation

You will receive an order confirmation email as soon as you have placed an order. Please keep it in a safe place as I may ask you for information from it in any correspondence. If you do not receive this email please contact Careen@LusciousPorcelain.com, so that I may investigate and confirm that your order has been placed successfully.

Availability

Orders are normally shipped within 5-10 business days and once every item of a multiple order is available. Please check the individual availability of the product/s you have ordered. If your order is likely to take any longer, I will contact you. If any of the items you have ordered are out of stock I will contact you as soon as possible. I ship to Canada :) but otherwise I not ship internationally unless you have your own DHL account you can give me. sorry….

Pricing

Items available on the website reflect both current stock that can be purchased right away, as well as forms in the collection that may be midway through production that are included to pique your interest for potential commissions. Prices may change slowly over time.  I offer strong discounts for large orders and provide discount codes applicable at the time of purchase. Please write to Careen@LusciousPorcelain.com for further information.  

Commission

I welcome commissions tailored to your needs, should you find a form that strikes your fancy but wish some aspect of it were different.  If I am intrigued by your request, I would not charge for development time, as I relish the opportunity to find new expressions of my aesthetic.  I would provide a quote per item that accounts for fulfilling the order at a price that could be sustainable should I continue to produce the item into the future, and we would take it from there.

Please bear in mind that commissions will take some time to fulfill: I am one woman with an occasional assistant, so a large order will likely take several months before it is ready for delivery.  Items available here that are produced by Mudshark Studios on commission require the same considerations of time if not greater patience.  I and Mudshark are absolutely dedicated to providing for your needs, but please understand that, like the stones that they really are, ceramic works cannot be rushed.

Cancellation

If you wish to cancel an order, you may do so by contacting me at Careen@LusciousPorcelain.com. If the order has already been packaged and arrangements have been made for it to be sent out to you, I would request that you return the items to me once they have been delivered, without opening the package.

Returns / Exchange

I accept returns for store credit or exchange only on all items except commissions and sale items. Returns must be sent to me within 1 month from the date of shipment and must be in their original condition and packaging and accompanied by sales receipt. All special ordered item are final sale and can not be returned. Returns must be shipped via insured courier at your cost. Shipping costs incurred by Luscious Porcelain cannot be refunded or credited for exchange.